Getting Started & FAQ

Getting Started

Are You New To FFCS?

Begin your therapeutic process by completing the new client Intake documents. The information gathered is kept confidential in a HIPPA compliant database. Once we have received your intake, a FFCS administrator will be in touch to discuss benefits verification and/or scheduling an intake with your preferred clinician. Sessions will not be available for scheduling over the phone or via online booking until we have a fully completed intake packet. If you are using insurance as a funding source for sessions, your benefits will be verified prior to your intake session being scheduled. Please note that all information must be completed on your intake packet submission, including the financial guarantor form that asks for a credit card to be held on file.  This information is mandatory for all clients to be kept on file for client costs such as copayment, deductible or no-show fees. Further details about policies and procedures are included in the intake packet.

 

If you have any questions about our intake process, please do not hesitate to contact us at (800) 488-3414, ext 1. If you have trouble completing the intake documents online, please call to schedule an appointment in office with our administrative team to assist in person.

FAQ

What Funding/Insurance Does FFCS accept?

FFCS accepts the following insurances/funding sources:

  • Blue Shield of California
  • Aetna PPO
  • Anthem Blue Cross PPO
  • Magellan
  • Molina
  • United Health/OPTUM Out of Network
  • La Care/Medi-Cal/Beacon Health Strategies
  • Medicare B
  • CalVCP (Victims of Crime program)
  • Regional Center Funding
  • School Districts
  • Private Pay (Credit Card, Paypal)

Fees for Services

Fees and payment arrangements will be discussed during your initial consultation.

Fields Family Counseling Services, Inc. offers a sliding scale that will reduce your out of pocket costs based on financial need. If you feel that you qualify, please contact us so that we can further discuss adjusting the fee rates to meet your current situation.

You can also click the button below to submit your sliding scale reduced rate request to us online. We want to work with you and the costs associated with maintaining your mental health should not be a part of the stress.

Fees for Contracted Services

FFCS enjoys collaborating with community partners to provide a broad range of innovative and quality professional mental health services. Examples of services we can provide to interested agencies as subcontractors carrying our own licenses, malpractice insurances, TB test and live scan clearances would include the following: counseling, educational consults, psychological, educational and cognitive assessments, per diem coverage of mental health staff due to employee leave of absence or unexpected staff turnover, play therapy or mindfulness workshops, staff in-services, clinical supervision, crisis consult, and adoption home studies. Rates will be determined by contractual agreement with each individual organization seeking to contract with our providers. Interested agencies should contact us at(800) 488-3414, extension 5 to discuss.

Payment For Services

Fields Family Counseling Services, Inc. is a network provider for Blue Shield of California, Magellan, Aetna PPO, Anthem Blue Cross PPO, United Healthcare/OPTUM Out of Network, CHIPA, Molina, Beacon Health Strategies, and LA Care/Medi-cal.

We also accept all other PPO insurances.
For clients with other HMO insurance options, we operate as an Out-of-Network provider.

FFCS is also a contracted provider with the California Victim Compensation Program (CalVCP), which is a program that helps victims of violent crimes that occur in California to receive trauma counseling at little to no cost . You may be eligible to have your counseling covered by CalVCP if you have been exposed to the following:

  • Domestic violence
  • Child abuse
  • Assault
  • Sexual assault
  • Molestation
  • Homicide
  • Robbery
  • Drunk driving
  • Vehicular manslaughter
  • Human trafficking

For more information about CalVCP, please visit their web site at http://vcgcb.ca.gov or by calling them directly to apply at 1-800-777-9229. Once you have applied and received your applicant number, please contact FFCS and provide your applicant number so that we can begin services.

Please do not hesitate to contact us at (800) 488-3414, extension 1 if you have further questions about funding sources for receiving services.

Cancellation

If you are unable to attend a session, we would appreciate receiving a 24 hour notice of cancellation. There is a cancellation fee for less than 24 hour notice, unless otherwise agreed upon with your provider. Further details about policies and procedures are available for review in the intake documents.

Confidentiality

As a client in a therapeutic relationship, you have the right to expect and receive a professional relationship in our work together.
The State of California and the National Association of Social Workers code of ethics, in general, protects the confidentiality between a client and a psychotherapist as the nature of therapy relies on the development of trust in the work between client and therapist. However, there are some situations in which your therapist is required by law to release information you have disclosed to assure your safety and the safety of others.

These exceptions are as follows:

  • If a client is threatening serious bodily harm to another person/s.
  • Suspected child abuse or dependent adult or elder abuse
  • If a client intends to harm himself or herself
  • A judge court orders information to be released


Should any of the above circumstances occur, we will make every effort to discuss the situation with our clients so that their rights to privacy are understood and protected. It is of great importance that the trust be maintained in our therapeutic relationship and we will do our best to keep your information safe and private.

Specialized Services for Mental Health Professionals

FFCS has established itself as a progressive entity that aims to build leadership within the mental health field. We offer unpaid and paid opportunities for community involvement and clinical experience in various settings.

For more information about gaining experience within our organization, please email us at info@ffcounseling.com with a resume and a brief summary of what you are looking for as a professional.  We provide part time subcontracting opportunities in school, community-based and private practice settings.

There are also weekly assisted empowerment coaching options as well as 6 month intensive programs for those seeking career growth or business establishment support for their personal brands. More information about those services can be found here.